I RARELY take the time to post reviews – This Company gets kudos from me for three different reasons

1) Their website specifies FREE Quotes and Free Diagnosis – This when almost every other of their competitors require a service visit at cost b4 giving any sort of idea what the final costs might be, its almost as if their answer is “You have to pay me between $70 – $125 for the privilege of our telling what you might have to spend”. I have a general Mantra about NOT spending my money with companies like that

2) The person answering the phone here, “Cat”, was outstanding both in courtesy and communications skills – I had this problem previously several years ago where the air handler would not shut off – it needed a new relay – so I was fairly sure what the problem was up front – other companies I called would not even venture an educated guess at the cost to repair if this turned out to be the problem – Cat had me find the model and part number and then looked up the part and gave me a quote over the phone, that if the problem was the relay, to replace it would cost $150 which is a fair price for sure.

3) The service expert who came out, “Geno”, was also excellent in every way, knowledgeable, excellent comm skills, as nice a guy as you could want – I ended up signing up for a twice a year service and tune up agreement for $135/yr which I can assure you from 1st hand experience is a good deal. This company seems to be what we are all looking for – The real Deal – Honest, Competent, TRUSTWORTHY – I hope that my experience and impression is legitimately correct and that they continue to do business in this same fashion !

— Tom